At Ramos Real Estate, we strive to provide our clients with professional real estate brokerage services. As part of our commitment to transparency and ethical practices, we have established the following policy to outline our responsibilities and limitations as brokers, as well as the expectations we have of our clients.

1. Advisory Role

Ramos Real Estate’s primary role is to provide advisory services to clients in their real estate transactions. We aim to offer guidance, expertise, and information to assist clients in making informed decisions. Our advice is based on the information available to us at the time and our professional judgment.

2. Independent Verification:

While we make every commercially reasonable effort to validate the accuracy of information provided by house owners and to verify the properties advertised by us, it is essential to understand that we do not guarantee the accuracy, completeness, or truthfulness of such information. Clients are strongly encouraged to conduct their own independent research and due diligence to confirm the accuracy of any information provided to them.

3. Non-Indemnification for Misrepresentations:

Ramos Real Estate does not indemnify or accept liability for any misrepresentations made by house owners regarding their properties. It is the responsibility of the house owners to provide accurate and truthful information about their properties. Clients are advised to rely on their own judgment and seek legal counsel, if necessary, to ensure the accuracy of the information provided by house owners.

4. Client’s Independent Search/Research:

Clients are expected to conduct independent searches and research to assess the suitability, condition, and legal aspects of the properties they are considering to acquire or rent. While we may provide resources,
information, and contacts to assist clients in their research, it remains the client’s responsibility to ensure that they have thoroughly evaluated the properties and are satisfied with their findings.

5. Refund Policy:

 In the event of a client-initiated refund request, Ramos Realty maintains a commitment to engaging with property owners/developers to explore potential resolutions. However, it’s important to recognize that final decisions regarding refunds ultimately rest with the developers/ property owners. Clients are expected to have conducted their due diligence as earlier outlined in this policy and expressed satisfaction with the property before any payment.

 While Ramos Realty aims to facilitate favorable outcomes, refund determinations are subject to the policies and agreements established by property owners/developers, of which Ramos Realty has no control over. 

In the event that a client by passes Ramos Real Estate and directly engages with a house owner to close on a property that was originally shown to them by us, we reserve the right to pursue legal action to protect our interests. It is essential for clients to maintain an open and honest relationship with us throughout the transaction process.

Please note that this policy is intended to outline the general principles and expectations governing our brokerage services at Ramos Real Estate. It is not exhaustive. We recommend that clients review and understand this policy before engaging our services and seek clarification on any aspects they may require further information on.

At Ramos Real Estate, we are committed to serving our clients with integrity and professionalism. We appreciate your understanding and cooperation in adhering to this policy as we work together in achieving your real estate goals.

Introduction

Ramos Real Estate is committed to safeguarding the privacy and security of personal data that is entrusted to us by our clients, employees, and partners. We recognize the importance of protecting this information in compliance with the Nigeria Data Protection Regulation (NDPR). This Data Protection Policy outlines our commitment to data protection and the measures we take to ensure compliance with the NDPR.

1. Scope 

This policy applies to all personal data processed by Ramos Real Estate, whether  electronically or in hard copy, including data that we collect through our website, in  person, or through any other means. 

2. Data Collection and Processing

We collect and process personal data for legitimate business purposes, including  providing real estate services to our clients, managing employee records, as required by  regulators and maintaining relationships with our partners. 

We ensure that personal data  is: 

• Processed lawfully, fairly, and transparently. 

• Collected for specified, explicit, and legitimate purposes. 

• Adequate, relevant, and limited to what is necessary for the purposes for which it  is processed. 

• Accurate and kept up-to-date. 

• Retained only for as long as necessary. 

3. Data Security 

We implement appropriate technical and organizational measures to protect personal  data from unauthorized access, disclosure, alteration, and destruction. Access to personal  data is restricted to employees who need the information to perform their duties. We  also ensure that our third-party service providers adhere to data protection standards. 

4. Data Subject Rights

Ramos Real Estate respects the rights of individuals regarding their personal data. Data  subjects have the right to: 

• Access their personal data held by us. 

• Correct any inaccuracies in their personal data. 

• Delete their personal data, subject to legal obligations. 

• Object to the processing of their personal data. 

• Request data portability, where applicable. 

5. Data Breach Response 

In the event of a data breach, Ramos Real Estate will promptly assess the breach, take  necessary measures to mitigate the impact, and notify the appropriate regulatory  authorities and affected individuals as required by the NDPR. 

6. Training and Compliance 

We provide regular training to our employees to ensure awareness and understanding of  data protection policies and procedures. We conduct periodic audits to assess our  compliance with this policy and the NDPR. 

7. Contact Information 

For any inquiries about our data protection practices, exercising data subject rights, or  reporting a data breach, please contact: 

Name: Jennifer Uwaoma  

Email: jennifer@ramosoflagosrealty.com  

Conclusion 

Ramos Real Estate is committed to maintaining the highest standards of data protection  in accordance with the NDPR. We regularly review and update our data protection  practices to ensure ongoing compliance and effectiveness.